Computer Telephony Integration (Cti); Digital Telephone Integrated Pc Interface - Toshiba Strata DK14 General Description Manual

Features
System Features

Computer Telephony Integration (CTI)

CTI combines the capabilities of the Strata DK digital business telephone system with custom
functionality provided by computer applications. This is provided through digital telephone
integrated PC interface. The PC must be running Microsoft Windows software.

Digital Telephone Integrated PC Interface

Toshiba 2000-series digital telephone can be connected to a PC, enabling routine simultaneous
voice and data switching applications and more robust CTI applications. The connection is made
with an RS-232 cable from a communication port on a PC to an RS-232 port on the digital
telephone.
The RS-232 port is provided by equipping the digital telephone with an integrated Personal
Computer Interface Unit (RPCI-DI). This is an optional unit that replaces the normal telephone
base.
Data switching applications enable users to make data calls to printers, PCs, and other data
devices. Users can also make voice calls using PC directory dialing software without the need of a
modem or an extra outgoing line. The system can also be programmed with one to four security
groups and can restrict calls between groups. It can also support modem pooling and printer
sharing.
For CTI applications, digital telephones can be connected to a computer with application software
using the TAPI to provide customized functionality. Any TAPI enabled PC software is compatible
with Strata DK systems. The most common use of this application is a database look up and
pop-up screens that contain calling party information. Caller ID, ANI, DNIS, and call-processing
information is passed from the digital telephone to the application computer, providing
information necessary for the look-up and pop-up screens.
StrataLink
The Strata DK can interface with computer applications that conform to Windows TAPI format.
The Toshiba StrataLink Telephone Service Provider Interface (TSPI) software enables the Strata
DK to communicate with TAPI applications. It is bundled with the RPCI-DI on a 3.5 inch, IBM-
compatible, floppy disk.
StrataLink software greatly enhances the use of the basic TAPI interface. It enables you to
customize the call-control functions of your PC application with many value-added capabilities,
such as:
Selecting how the PC application responds to the next call event.
StrataLink accepts call events from the telephone, applies call handling rules and conditions,
and causes resulting actions to take place in the PC application. You choose the rules and
conditions to customize how your application works.
Handling multiple telephone calls
32
System Availability
Optional on Strata DK14/DK40i/DK424
Strata DK Feature Description 5/99