Toshiba Strata DK14 General Description Manual page 187

Most TAPI compatible applications only respond to a ringing line for Caller ID database look
up and screen display so only one call is handled at a time. StrataLink enables the application
to respond to multiple calls and events that capture calls and when reconnecting to a held call.
You can delay the screen display while on another call or for a programmed amount of time.
Handling multiple PC applications from the same telephone. Incoming calls can activate
actions in different applications depending upon the type of call. For example, you can:
Generate a "customer database" application display of callers on your regular DNs
Use "help desk" application software generated from ACD calls
Beep your pager with Caller ID when you are away from your desk
Assign different applications to work on specific buttons on your telephone, or on all
buttons
Enhancing outbound calling
StrataLink provides for outbound telephone calling and call control from the PC application.
Setting up, testing, and monitoring are easy
StrataLink provides tools for testing the interface, debugging or monitoring the call events,
and setting up. Simply select from predefined tested applications and the proper interface is
automatically assigned.
Figure 1 is an example of the TAPI interface that connects the digital telephone to the PC in a
desktop integration application example. This is used when the database information resides in the
individual PC.
Strata DK
Figure 1 PC and Digital Telephone TAPI Interface Connection
Figure 2 is an example of the TAPI interface that connects the digital telephone to the PC and the
PC to the LAN server in a LAN application. This is used when the database information resides in
the server.
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Features
System Features
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