Toshiba Strata DK14 General Description Manual page 468

Automatic Call Distribution
Insight DK Plus
Table 21 Insight DK and DK Plus Reports (continued)
Report Type
Group Traffic
Reports
Traffic Profile
Reports
Group Traffic
Profile Reports
Utilization
Reports
Utilization
Profile Report
Contention
Reports
Contention
Profile Reports
Wait Time
Distribution
Reports
Wrap-up Time
Distribution
Reports
Call Time
Distribution
Reports
Account Code
Reports
314
Available for
Agent
Groups
Each line reports call statistics and
performance. Each group of the
DID Groups
super group are displayed in a side-
Ext. Groups
by-side columnar format.
Line Groups
Each line reports a time period with
Agents
call statistics for a particular device
Extensions
reported in a columnar format.
Agent Groups
Each line reports call statistics for a
DID Groups
particular group reported over a
Ext. Groups
profile time period.
Line Groups
Each line reports a particular device
Agents
with statistics displayed as the
percentage of time involved in a
Extensions
given activity in a columnar format.
Each line reports a time period with
Agents
statistics displayed as a percentage
of time in a given activity in a
Extensions
columnar format.
Agents
Each line shows a number of idle
Extensions
devices and each group in a
columnar format.
Lines
Agents
Each line shows a number of idle
Extensions devices and time profiles in a
columnar format.
Lines
DIDs
Each line reports a time period for
DID Groups the groups shown in a columnar
format.
Lines
Each line reports a time period for
Agents
the groups shown in a columnar
Agent Groups
format.
Agents
DIDs
Extensions
Each line reports a time period for
Lines
the groups shown in a columnar
Agent Groups
format.
DID Groups
Ext. Groups
Line Groups
Each line reports the statistics for an
Acct Code
Groups
account code number.
Shows
Group Traffic Reports are designed
to give an overview and comparison
of activity and performance against
certain parameters.
Shows activity of particular device
for selected performance
parameters.
Shows peak and quiet times for a
particular group.
Utilization Reports can be used to
see how the resources in a
particular group are being used.
Utilization Profile reports show the
peaks and valleys of a selected
device over the selected time
periods.
Contention Reports are used to
show the amount of time (%) a line
or agent is free over the reporting
period.
Contention Profiles provide a view
when devices are busiest over the
period defined.
Wait Time Distribution Reports are
used to profile the times into a chart.
Wait Time Distribution Reports are
used to profile the times into a chart.
Wait Time Distribution Reports are
used to profile the times into a chart.
Account Code Reports present
information relating to the purpose
of the call as defined by the user.
Strata DK Feature Description 5/99
Uses