Pc Requirements; Windows Pc Operation; Applications - Toshiba Strata DK14 General Description Manual

PC Attendant Console

PC Requirements

PC Requirements
The PC is customer supplied and should have the following recommended minimum PC
requirements:
Pentium® processor, 100 MHz
16MB RAM
200MB drive (PC Attendant Console uses about 5MB)
2 COM ports (one for PC Attendant Console and one for general use)
1 printer port
SVGA color monitor
Mouse
Windows 95 (recommended) or Windows 3.1
Windows Graphics Accelerator (recommended)

Windows PC Operation

The Strata PC Attendant Console software runs as a Windows-based application on a PC. The
commands operate and look like other Windows applications. It is recommended the PC be
dedicated to the console function, but other applications can run simultaneously with the console
software.
The PC toggles from Attendant Console mode to other applications. If a call is received while in
an application, the PC automatically switches to Attendant Console mode. When calling traffic is
light, the Attendant can quickly and easily toggle back and forth between applications and the
Attendant Console mode.
Operating in a Windows environment maximizes the use of the computer as a multi-purpose
workstation during non-peak traffic periods. The console application is easy to learn and use,
because its commands look and operate similar to other Windows applications.

Applications

In DK424 answer position applications, you can offer flexibility by providing a choice that meets
the specific customer requirement. Choose between add-on modules, DSS consoles, or Attendant
Consoles to best serve their needs. Complemented by ACD, Auto Attendant and Voice Mail, you
can offer the most complete call answering solution available today.
Attendant Consoles process calls faster than DSS consoles and add-on modules.
describes guidelines for choosing which equipment to use.
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Table 14
Strata DK Feature Description 5/99