Acd Agent Features - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution

ACD Agent Features

ACD Agent Features
An Agent in an ACD group may use either a Toshiba-proprietary telephone or standard type
telephone. Toshiba-proprietary telephones have feature buttons and may have a LCD. The feature
buttons can be used to access Agent features. The LCD provides information about each ACD call
and the ACD group.
The following are the features available to an ACD Agent.
"ACD, PBX, and Non-ACD Calls"
"ACD Call Pickup"
"ACD Display Information"
"ACD Help"
"After Call Work Time"
"Auto Answer with Zip Tone"
"Log In/Log Out"
"Unavailable Mode"
"Work Unit"
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