Voice Mail Interface - Toshiba Strata DK14 General Description Manual

Features
System Features

Voice Mail Interface

Any Strata DK system can be configured with a voice mail messaging system. The system can be
a Toshiba Stratagy, or a customer-supplied voice mail messaging system.
When voice mail is installed with a DK system, each port on the voice mail system requires one
standard single-line phone port. No external modules are required.
Depending on the voice mail product installed, some or all of the following features may be
provided.
Automated Attendant – Many voice mail systems offer Automated Attendant as part of their
overall feature package.
ANI/DNIS Routing to Voice Mailbox – Routing ANI/DNIS calls directly to a voice mailbox
can be set for all calls or just calls during a particular system mode (Day, Day2, or Night). This
feature is available with in-band voice mail integration only, not with SMDI.
Call Forward to Voice Mailbox – Each user can forward calls directly to a personal mailbox.
The caller bypasses the usual sequence of voice mail commands and leaves a message after
hearing a greeting and/or a tone. Also, if someone calls Station A and Station A call forwards
to Station B, which in turn call forwards to voice mail, the caller is connected to Station A's
personal mailbox.
Message Waiting Indication – When a message is recorded in a user's mailbox, the voice mail
system automatically sets a message waiting indication at the station user's DKT, EKT, or
single-line telephone with message lamp (DK40i and DK424 systems, only). The indication is
turned off after the user listens to the message.
Station Voice Mail Control – Station users can control voice mail equipment from their
telephone dial pad. DK14 and DK40i stations can control voice mail equipment when not
connected in a conference call. DK424 stations can control voice mail equipment on normal or
conference calls with other stations and outside parties. Users with 2000-series digital
telephones can also send continuous DTMF tones.
In-band Voice Mail Integration – The integration of special voice mail features in system
software enables the Strata DK and Toshiba Voice Processing systems to work together
efficiently using in-band DTMF signaling tones. This is standard on the DK14, DK40i, and
DK424 systems. Many other manufacturers' voice mail systems also support in-band
signaling integration with DK14, DK40i, and DK424 systems.
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System Availability
Optional on Strata DK14/DK40i/DK424
Requirements
Standard station ports, or RS-232 port
using SMDI
Strata DK Feature Description 5/99