Acd Supervisor Lcd Display - Toshiba Strata DK14 General Description Manual

ACD Supervisor LCD Display

The ACD Supervisor's LCD telephone can display the number of calls holding in the queue of a
particular ACD group. By pressing the Queue Status button, the LCD displays the number of calls
in queue. The Supervisor can also scroll through individual calls holding in queue, displaying the
line number and how long the call has been in queue. Any ACD Supervisor can display queue
information about the ACD group logged into or other ACD groups in the system. The queue
status display is updated every five seconds.
The ACD Supervisor's LCD telephone can display the status of Agents within a particular ACD
group. By pressing the Agent Status button, the LCD shows how many ACD Agents are logged
into the group. The Supervisor can also scroll through individual Agents logged in, displaying the
Agent ID number, telephone station number, and Agent status (available, unavailable, ACD call,
PBX call, or After Call Work Time). The Agent status display is updated every five seconds.
Benefits
Provides valuable status information to the Supervisor on their LCD with or without an MIS
processor.
Strata DK Feature Description 5/99
Automatic Call Distribution
ACD Supervisor Features
System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
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