Acd Feature Interaction - Toshiba Strata DK14 General Description Manual

ACD Feature Interaction

Strata DK424 provides the ACD features from system-resident software. Some station feature
operations are altered when a station is activated as an ACD Agent or Supervisor station. Most all
normal features are available to Supervisor and Agent telephone PDNs and PhDNs, except for the
PhDN designated as the ACD Call button on an Agent telephone when it is logged into an ACD
group.
The following features are described completely in the following pages.
"Assistance From Busy Supervisor"
"Call Forwarding"
"Executive/Busy Override"
"Message and Display"
"Station Do Not Disturb (DND)"
Strata DK Feature Description 5/99
Automatic Call Distribution
ACD Feature Interaction
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