Toshiba Strata DK14 General Description Manual page 459

Database Backup Scenario #2
A second method of providing security to the databases could be providing redundant MIS
Servers, each collecting information from the Strata DK. This operation is more costly in that two
MIS Server Licenses will need to be purchased. It does carry the added capability that two
different devices are collecting the Call Events and keeping a database of activities. The switching
from the Primary to the Backup Server is not automatic, but requires manual changes from each
client making the connection to the server. Database Backup Scenario #2 is depicted in
Strata DK
Figure 21 Database Backup Scenario #2
Fully Configured Insight DK Plus System
A fully configured Insight DK Plus system can contain up to 80 supervisors, and many inView
Clients. Each supervisor can have external wallboards to display messages and information for
that group of agents. The MIS Server could be implemented with dual MIS Servers for data
redundancy or it could be connected to an in-house server which provides the database redundancy
and backup routines as part of the normal operation of the in-house computer system. The choices
are up to the needs of the customer. See
Strata DK Feature Description 5/99
MIS Events
MIS Server
"Y" Connector
MIS Events
3915
MIS Server
Figure 15
Automatic Call Distribution
LAN Connection
MIS Client MIS Client
inView Client inView Client
for an example of a fully configured system.
ACD Supervisor Features
Figure 15.
305