Toshiba Strata DK14 General Description Manual page 469

Table 21 Insight DK and DK Plus Reports (continued)
Report Type Available for
Standard
Forecast
Reports
Profile
24 Hour
START: Wednesday 10/28/98 00:00
STOP: Wednesday 10/28/98
Agent Group
Calls answered
Calls intercom
Calls outgoing
Average answered call time
Average wrapup time
Average intercom call time
Average outgoing call time
Longest answered call time
Longest wrapup time
Longest intercom call time
Longest outgoing call time
Minimum agents logged on
Maximum agents logged on
Number of short calls
Number of long calls
G.O.S.(%)
Figure 26 Sample Agent Group Statistics Report
inView Features
Examples of the two different types of views are shown below:
Wallboard View which displays statistics in a large character format (see
Figure 27 inView LAN Wallboard
Strata DK Feature Description 5/99
Shows
Each report shows the original data
for the period and modified data.
TSD Irvine
Technical Support
23:59
Agent Group Traffic for Tech Support
IVR Q
01:02
00:01
00:00
00:00
01:49
00:03
00:00
00:00
100.0
The report can be either a profile or
standard report.
Part 1 of 1
KS (Q) VM (Q)
79 75 57
0 0 0
0 11 7
13:31 15:30
02:29 02:27
00:00 00:00
10:09 08:07
49:22 01:05:01
03:16 03:15
00:00 00:00
56:05 21:27
0 0 0
2 4 4
0 0 0
0 0 0
100.0 100.0
4058
Automatic Call Distribution
Insight DK Plus
Uses
Page 4 of 15
on
11/02/98
Figure 15).
3931
315