Insight Dk Plus - Toshiba Strata DK14 General Description Manual

Extension
Line Group
These displays may be configured to report on individual devices, device groups or on a
supergroup (groups of groups). The only limit to the number that can be displayed at any one
time is the size of the screen and the size of each window. Four real time templates may be
created and saved at any time. See
Figure 23 Sample Real Time Screen Using Insight DK Displays

Insight DK Plus

The enhanced ACD MIS product is the Insight DK Plus. As well as the general features described
previously, Insight DK Plus provides the following:
Five different types of real time windows
Any number of real time templates
28 types of reports
Up to one year's worth of data reports
Ability to export reports in comma delimited format to spreadsheet packages like Excel or
Lotus® 1-2-3®, where information can be displayed in graphical format.
The Insight DK Plus database can be exported (in call record format) to Microsoft's Open
Database Connectivity (ODBC) compliant database for further analysis.
Supports wallboards
Supports sub-supervisors
Supports inView LAN-based displays
Strata DK Feature Description 5/99
Figure 15 for an example of Real Time Displays.
Automatic Call Distribution
Insight DK Plus
311