Toshiba Strata DK14 General Description Manual page 467

Reports
Reports can be viewed on screen and printed, but may not be saved. The maximum period of an
individual report is one year. To view data over a period of two years, it is necessary to compile
two consecutive reports (each of period one year). Reports may be compiled using data collected
right back from when the product was first installed.
24 Hour
START: Monday
STOP: Friday
Agent
Andrew Parker
Dave Stringer
Dale Whitaker
Beverly Cardner
Phil Otell
Jane Yeasky
Jenny Harrington
Alan Harrson
Gareth Wear
Tracy Oldman
Alson Halton
Total
Figure 25 Sample Agent Report
Types of Reports
This section defines the types of reports available for the user. The terms used in the reports are
explained in the next section. Insight DK Plus offers all of the reports listed. Insight DK provides a
subset of these reports, shown in bold in
Table 21 Insight DK and DK Plus Reports
Report Type Available for
Agents
Event Reports Extensions
Line Groups
Agents
Extensions
Traffic Reports
Lines
Strata DK Feature Description 5/99
11/26/98 14:30
All Reports on Insight DK+
11/30/98 15:30
Agent Traffic for All Agents
Total Answered Calls
Ave. % Ave.
Calls Calls
Time Use Call
1 01:26:25 1.2 0 00:00
95 14:57 19.7 84 16:80
96 09:47 13.0 81 11:18
101 12:12 17.1 98 12:24
0 00:00 0.0 0 00:00
79 16:49 18.5 70 16:45
0 00:00 0.0 0 00:00
65
15:01 13.6 58 16:33
72 13:23 13.4 63 14:27
67 18:02 67 16.8 60 19:58
76 16:28 17.4 51 16:24
652 14:25 11.9 565 15:11
Table
Shows
Each event shown per line with
important information.
Each device is shown per line with
call statistics presented in columnar
format.
Figure 15 shows a sample Agent Report.
Demonstration
RNA
Ave. Ave. Avg.
Calls Calls
Talk Wrap Wait
00:00 00:00 0 00:00 1
13:49 02:29 0 00:00 11
08:32 02:46 0 00:00 15
09:36 02:48 1 06:57 2
00:00 00:00 0 00:00 0
14:31 02:14 0 00:00 9
00:00 00:00 0 00:00 0
14:27 02:06 0 00:00 7
11:43 02:44 1 06:39 8
17:30 02:28 0 00:00 7
14:08 02:16 0 00:00 25
12:40 02:31 2 06:48 85
21.
Provides a step-by-step account of
what is occurring on a particular
device.
Traffic Reports are designed to give
an overview of activity and
performance of all members of a
group.
Automatic Call Distribution
Insight DK Plus
Page 1 of 3
on
11/09/98
Part 1 of 2
Outgoing
Avg. Avg.
Calls Talk
01:26:25 01:26:25
04:38 04:38
01:37 01:37
04:55 04:55
00:00 00:00
17:20 17:20
00:00 00:00
02:13 02:13
05:50 05:50
01:25 01:25
16:35 16:35
09:35 09:35
3465
Uses
313