Hold Button - Toshiba Strata DK14 General Description Manual

PC Attendant Console
PC Attendant Console Features

Hold Button

Pressing or clicking the Hold button places the current call on hold. The loop hold display area on
screen shows held calls waiting for assistance.
A reminder note can be entered for a call with the name field displayed in the loop hold. This can
be used to remind the Attendant who is holding or who they are holding for (see the Reminder
Notes feature for more details).
The amount of time each call has been on hold is also displayed. If the call is not answered within
a preprogrammed time period, the Attendant is reminded by a ring indicator and the recall
information is moved from the loop hold display area to the incoming call display area on the
screen.
The Attendant can operate with Auto Hold, which automatically places an existing CO line or
internal call on hold (when another call is answered) or the dialing process is started.
Benefits
Provides customized functionality that helps the Attendant know the status of holding calls. The
timer display serves as a reminder of calls needing attention, so the Attendant can provide better
service to callers.
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System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
Strata DK Feature Description 5/99