Automatic Disconnect - Toshiba Strata DK14 General Description Manual

Automatic Disconnect

Loop start CO lines do not reliably and automatically release when a caller hangs up. With the
Automatic Disconnect feature, the user has the option to automatically disconnect calls which
have been waiting in queue for a certain length of time. Automatic Disconnect can be set at 1 to 60
minutes after the call comes into the system or it can be disabled.
An example of Automatic Disconnect is when an incoming call is sent to an ACD queue, either
music or an announcement is played for the caller. The call waits in the queue until an Agent
answers it. If the caller hangs up while in the queue (abandoned call) or an Agent does not answer
the call within the programmed Automatic Disconnect time, the call is automatically disconnected.
Benefits
Enables the efficient handling of expensive incoming calls, such as inbound 800 WATS line calls,
because they do not wait endlessly. They are answered or disconnected after they have exceeded
the waiting period.
Strata DK Feature Description 5/99
Automatic Call Distribution
System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
ACD System Features
271