Toshiba GL-1010 Administrator's Manual page 327

Troubleshooting Checklist
Possible Cause
Networking
(protocol)
limitations or errors
Different and
unreachable
network segment
GL-10x0 Administrator's Guide
Cannot Ping Controller
Check
1 Confirm that the TCP/IP
protocol suite is installed on the
client workstation.
2 Look at the startup page and
confirm the TCP/IP settings are
correct. Is the IP Address
entered and valid? Are the
Gateway and Subnet settings
correct?
3 Reboot the controller from the
LCD touch screen. Do not
physically power down the
controller. Once the controller
comes back online, check the
startup page that prints out. Are
the TCP/IP settings correct?
4 Try to ping the controller again.
Did the controller respond to the
ping?
5 Can you ping the controller from
any other workstation within the
same network? If not, the
controller may be assigned an
IP Address that is out of range
or invalid.
6 Can you ping to another
workstation within the same
network?
For Instructions,
Yes No
Next The networking
Step section of your
operating system
documentation.
Next Enter the correct
Step TCP/IP settings.
Refer to
Configuring TCP/
IP Protocol
Settings
page 28.
Next The settings are not
Step binding, which could
indicate a NIC
installation issue.
Contact your
TOSHIBA authorized
dealer for support.
End Next
Step
Next Please contact your
Step local network
specialist for a valid
IP Address for the
controller.
Next Check the
Step workstation protocol
settings to make sure
the Gateway and
Subnet settings are
correct.
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