Cannot Print From Client - Toshiba GL-1010 Administrator's Manual

Possible Cause
NIC or hardware
failure.

Cannot Print from Client

Problem Description
After following the instructions in this guide to install and configure your
hardware, network, and client software, you are still unable to print from
a client workstation to your TOSHIBA Network Document Processing
System. This problem can arise as the result of a hardware malfunction, a
network communication or configuration problem, or incorrect client
setup or driver properties.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
TOSHIBA authorized dealer for further assistance.
306
Cannot Ping Controller (Continued)
Check
7 If you have customized the
device name, you can check if
the NIC is functional by
restoring the controller default
settings from the copier control
panel. When the controller
automatically reboots and a
startup page prints, does the
device name include the NIC
MAC address?
8 Check link activities on the port
being used by the controller and
the integrity of the network
cable, hub, or switch that
connects the controller to the
network. Replace any network
components that you can tell or
suspect are faulty. Can you ping
the controller now?
For Instructions,
Yes No
Next The NIC is faulty or
Step improperly installed.
Contact your
TOSHIBA authorized
dealer for support.
End Contact your
TOSHIBA authorized
dealer for support.
GL-10x0 Administrator's Guide
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