Call Monitoring - NEC SL1000 Features And Specifications Manual

SL1000
Description
Call Monitoring allows selected Multiline Terminal Users to monitor another user's conversation without
the ability to participate. A programmable audible alert tone can be sent to that station user. Without
the audible alert (silent monitor), no indication is provided to either the monitored station or the outside
party.
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether or
C
not contemporaneous with transmission, may be illegal in certain circumstances
under federal or state laws. Legal advice should be sought prior to implementing
any practice that monitors or records any telephone conversation. Some federal
and state laws require some form of notification to all parties to a telephone con-
versation, such as using a beep tone or other notification methods or requiring
the consent of all parties to the telephone conversation, prior to monitoring or
recording the telephone conversation. Some of these laws incorporate strict
penalties.
Call Monitoring with Coaching Ability
Call Monitoring with Coaching Ability allows for the transmit path to be opened to only the monitored
station, to provide the Coaching ability for the person that is performing the Call Monitoring. Pressing
the Mute key toggles the Coaching ability on and off.
Conditions
• Call Monitoring is allowed for internal calls.
• An extension user cannot Monitor an Intercom call if one of the Intercom callers is using Hands-free
Answerback. Both Intercom parties must lift the handset or press Speaker.
• An extension user cannot monitor a conference, however an extension programmed for Call Monitor
can barge In to a conference.
• With Program 20-13-10 set to 0, a call, which has been barged into, can be placed on hold by the
originator of the outside call. Both the outside caller and the extension, which is monitoring the call,
are placed on hold.
• The handset and microphone are muted during Call Monitoring.
• Live Record does not work for Call Monitor calls.
• While being monitored, an extension cannot receive Voice Over.
• When a monitored extension places a call on hold, Call Monitor is automatically finished.
• With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by the origi-
nator of the outside call, but only the outside caller is placed in park. The extension which is
monitoring the call is dropped.
• When Program 20-13-10 is set to 0 (OFF), coaching is not permitted. When Program 20-13-10 is set
to 1 (ON), Program 20-13-45 takes effect.
• When Silent Monitor Mode is used, Mute can be used to activate speech path to the internal and ex-
ternal parties.
Default Settings
Disabled
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ISSUE 1.0

Call Monitoring

Call Monitoring