Department Calling - NEC SL1000 Features And Specifications Manual

ISSUE 1.0
Description
With Department Calling, an extension user can call an idle extension in a preprogrammed Depart-
ment Group (32 Department Groups available) by dialing the group pilot number. For example, this
would let a caller dial the Sales department just by knowing the Sales department pilot number. The
caller does not have to know any of the Sales department extension numbers.
Two types of routing are available with Department Calling: Priority Routing and Circular Routing. With
Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority exten-
sions ring only if all higher priority extensions are busy. With Circular Routing, each call rings a new
extension.
Overflow Routing
Department Calling also provides overflow routing for extensions within the group. If a user directly
dials a busy extension within a Department Group, the system can optionally route the call to the first
available group member. The system follows Program 22-15-01 ~ 22-15-07 for playing the periodic
VRS message.
Department Calling also allows for each Department group to transfer calls to a predefined Speed dial
bin (Program 24-05-01) immediately or after a Delayed time (Program 24-02-08). Internal and trans-
ferred calls are not supported for Delayed transfer.
DID and Overflow Routing
Three types of Overflow are supported for DID calls:
• Immediate Transfer:
This feature can be enabled or disabled by using a (58) key programmed in Program 15-07. It can
also be done by using the service codes in Program 11-11-25 (set) and Program 11-11-26 (cancel).
When this feature is activated, any DID calls pointed directly to the Pilot Number go immediately to
the transfer destination and do not ring anyone in the group. To set up the destination you use Pro-
gram 24-05 and Program 13-04. Once these programs are set, the access code assigned in Program
11-11-27 can be used to change the destination as needed.
• Delay:
This feature can be enabled or disabled by using a (59) key programmed in Program 15-07. It can
also be done by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (can-
cel). When this feature is activated, any DID calls pointed directly to the Pilot follow one of the two
patterns:
- If all available members are busy or logged out, the call goes immediately to the transfer destination.
- If agents are logged in and not busy, the call comes in and hunts through the idle members until the timer in
Program 24-02-08 expires. Once this time expires, the call is routed to the transfer destination assigned in Pro-
gram 24-05 and Program 13-04. Once these programs are assigned, the access code assigned in Program
11-11-27 can be used to change the destination as needed.
• DND:
This feature can be enabled by using a (60) key programmed in Program 15-07 or by using service
codes assigned in Program 11-11-30 (set) and Program 11-11-31 (cancel). When this feature is acti-
vated any DID pointed directly to the Pilot gets a busy tone and the call does not route.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their exten-
sion. When they log back in, Department Calling routes to their extension normally. All users can dial a
code to log in or log out of their Department Calling Group. A multiline terminal can optionally have a
function key programmed to login/logout.
Features and Specifications Manual

Department Calling

SL1000
D
1-149