NEC SL1000 Features And Specifications Manual page 540

SL1000
calls with, "Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To
speak with an operator, dial 0." You can set up single digit dialing for each VRS Message pro-
grammed to answer outside calls via the Automated Attendant. This allows you to set up day/night/
holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a default
system, if you assign destinations to digits 3, 4 and 5, outside callers cannot dial system extensions.)
• Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls (Needs License and
MEMDB) simultaneously.
• Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If
the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait
for the busy extension to become free.
• Automatic Overflow
V
Automatic Overflow can automatically redirect a call if it cannot go through. This can happen if all
VRS ports are busy, if the called extension does not answer, or if the caller misdials or waits too long
to dial. (This occurs if the caller is using a dial pulse telephone.) When the call overflows, it rings a
designated Ring Group or the Voice Mail system.
• Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The greet-
ings can be different in the day, at night or on holidays or weekends. You can also have a special
greeting if the caller misdials. You record the greetings just the way you want. For example, "Dial the
3-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer Service."
When assigning and recording Automated Attendant greetings, you can choose among the 100 VRS
messages.
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call first (either
a normal trunk or one designated for a department group) to let the outside caller hear a recorded
message when the call is not answered in a programmed time. With this feature, the call keeps ringing
at the same destination until it is answered or until other programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the messages
is programmable. These messages are repeated and, between these messages, either ring back tone
or Music on Hold can be played.
This feature has two different modes:
• Permanent Mode
This mode sets the feature using system programming and is available for the following types of
calls.
- Normal Incoming Call
When the call is not answered or a user presses the VRS Waiting Message function key, this feature is initi-
ated. The waiting message is played until other no-answer program (e.g. transfer to another incoming ring
group or disconnect) takes affect.
- Designated Call for the Department Group
- When a department group receives a call from a DID, DIL or DISA and all terminals in the group are busy, the
call is put in a queue and VRS Waiting Message is also initiated. The waiting message is played until other no-
answer program (e.g. transfer to another incoming ring group or disconnect) takes affect or a terminal becomes
available to receive the department call.
• Manual Mode
This mode can be programmed by pressing the VRS Waiting Message function key from a multiline
terminal to set this feature for each incoming ring group. This mode can be used for normal incoming
calls only.
The following programs would be used to define the VRS Waiting Message feature and the trunk
overflow:
• 11-10-20: Service Code Setup (for System Administrator) - VRS - Record/Erase Message
• 15-07: Programmable Function Keys
Automatic Answer with Delay Message Setup (Function Number 52)
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ISSUE 1.0
Voice Response System (VRS)