NEC SL1000 Features And Specifications Manual page 158

SL1000
Enhanced Hunting
Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under
which calls to a Department Group pilot number will cycle through the members of the group. The
hunting choices are:
• Busy
A call to the pilot number hunts past only a busy group member to the first available extension.
• Not Answered
A call to the pilot number cycles through the idle members of a Department Calling group. The call
continues to cycle until it is answered or the calling party hangs up. If the Department Group has Pri-
ority Routing enabled, and the highest priority member is busy, the call does not hunt to the next
available extension.
D
• Busy or Not Answered
A call to the pilot number cycles through the idle members of a Department Calling group. The call
continues to cycle until it is answered or the calling party hangs up.
If all members of the Department Group are busy, an incoming or transferred call to the group pilot
number queues for an available member. Each group has a queue that can hold any number of waiting
calls. If a display telephone is waiting in queue, the user sees: WAITING (group name). If a transferred
call in queue is an outside call, and the system has DSP daughter board installed with the VRS, the
queued caller hears, "Please hold on. All lines are busy. Your call will be answered when a line
becomes free."
The VRS can also transfer calls to Department Groups. Refer to
page 1-531 for information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
• Busy on a call
• In Do Not Disturb
• Call Forwarded
• Logged Out
Conditions
• When a DIL rings to a Department Group, the DIL may follow overflow programming (Program 22-01-
04 and Program 22-08-01).
• If all agents are logged out and an intercom call to the Department Group is made you get a busy
signal.
• Extensions in a Department Group which have Call Forwarding enabled are not included in the call
hunt. The extension to which the user is forwarded does not receive the hunted calls. When you use
the automatic Department Step calling (Program 16-01-03) it hunts only to members with the same
or lower priority.
• Easily step call to an idle Department Group member if the member called is busy.
• A virtual extension can be programmed to receive multiple calls which can camp-on to the extension
- no analog port is required.
• An extension user can Transfer a call to a Department Group Pilot number. If unanswered, the call
recalls (depending on programming) the transferring extension after the Transfer Recall Time (Pro-
gram 24-02-04).
• Voice mail uses one Department Group for voice mail.
• When Program 16-01-05 is set to (1) Automatic, all telephones in the Department group Ring for ICM
calls & DID calls Directed to the Department Group Pilot Number only.
• The Overflow feature is only supported for DID calls pointed directly to the Pilot Number. POTS lines
and transferred DIDs ignore the Overflow settings.
• When a Department Group is assigned as the VM Department Group in Program 45-01-01 it will only
work as priority mode no matter what Program 16-01-02 is set to for that Department Group.
• Program 16-01-05 (Extension Group All Ring Mode Operation) does not work to a Secondary Depart-
ment Group.
1-150
Voice Response System (VRS) on
Department Calling
ISSUE 1.0