Department Calling - NEC Electra Elite IPK II Features And Specifications Manual

Electra Elite IPK II
Description
With Department Calling, an extension user can call an idle extension within a preprogrammed
Department Group (64 Department Groups available) by dialing the group's pilot number. For example,
this would let a caller dial the Sales department just by knowing the Sales department's pilot number.
The caller would not have to know any of the Sales department's extension numbers.
There are two types of routing available with Department Calling: Priority Routing and Circular Routing.
With Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority
extensions ring only if all higher priority extensions are busy. With Circular Routing, each call rings a new
extension (with circular routing, a new call will ring the extension which has been idle the longest in the
group).
Overflow Routing
Department Calling also provides overflow routing for extensions within the group. If a user directly dials
a busy extension within a Department Group, the system can optionally route the call to the first
available group member. The system follows Program 22-15-01~07 for playing the periodic VRS
message.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their extension.
When they log back in, Department Calling routes to their extension normally. All users can dial a code
to log in or log out of their Department Calling Group. A multiline terminal can optionally have a function
key programmed to login/logout.
Enhanced Hunting
Department Calling is enhanced with expanded hunting capabilities. Hunting sets the conditions under
which calls to a Department Group pilot number will cycle through the members of the group. The
hunting choices are:
Busy
J
A call to the pilot number will hunt past only a busy group member to the first available extension.
Not Answered
J
A call to the pilot number will cycle through the idle members of a Department Calling group. The
call will continue to cycle until it is answered or the calling party hangs up. If the Department Group
has Priority Routing enabled, and the highest priority member is busy, the call will not hunt to the
next available extension.

Department Calling

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Department Calling
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