Serial Call - NEC Electra Elite IPK II Features And Specifications Manual

Electra Elite IPK II
Description
Serial Call is a method of transferring a call so it automatically returns to the transferring extension.
Serial Calling saves transferring steps between users. For example, a Customer Service
Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to
send the call to Technical Service, but needs to advise the client of certain costs when Technical Service
is done. Rather than transferring the call back and forth, the CSR can use Serial Call to Technical
Service and announce, "I have Ted on the telephone. I need to talk to him again. Just hang up when
you're done and I'll get him back."
Conditions
r The transferring extension can remain off-hook to auto-receive the callback or hang up and
it will ring back to them.
r Serial Call requires a uniquely programmed function key.
r Serial Call is not available to single line telephones.
Default Setting
Disabled
System Availability
Terminals
Multiline Terminals
Required Component(s)
None

Serial Call

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