NEC Electra Elite IPK II Features And Specifications Manual page 514

Document Revision 1
user hears the caller's incoming message. The multiline terminal user can then:
Let the call go through to their mailbox
N
Intercept the call before it goes to their mailbox
N
Voice Mail Overflow
J
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate
amount of time. There are two types of Voice Mail Overflow: Immediate and Delayed. With
immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports do not
answer or, with certain software, are busy. With delayed overflow, calls reroute after a preset
interval. Without any type of overflow, the outside calls ring Voice Mail until a port becomes
available or the outside caller hangs up.
Message Center Mailbox
J
A Message Center Mailbox is a mailbox shared by more than one extension. Any multiline terminal
that has a Message Center Key for the shared mailbox can:
Listen to the messages stored in the shared mailbox.
N
Transfer calls to the shared mailbox.
N
Use many other Voice Mail features previously available only at an extension's individual mailbox.
N
A Message Center Mailbox helps co-workers that work together closely - such as members of the
same Department Hunt Group or ACD Group. For example, an ACD Group Supervisor can send
important messages to the shared Message Center Mailbox, to which any ACD Group member
can respond when time allows. Each ACD Agent's Message Center Key flashes when messages
are waiting. (The Message Center Mailbox can be a mailbox for an installed, uninstalled or virtual
extension.)
Voice Mail Caller ID
J
In-Mail can use ANI/DNIS information to identify the outside caller that left a message in a user's
mailbox. When the message recipient presses TI after hearing a message, they hear the time the
message was sent and the outside telephone number of the message sender. Refer to
Trunking (with ANI/DNIS Compatibility) on page 2-803
feature.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any calls trying to get to the voice mail will be placed in queue. As the voice mail ports become
available, the calls will be connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
will be handled as though there were no voice mail queuing feature enabled. The calls will either access
voice mail if a port is available or they will receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
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for more information on setting up this
Electra Elite IPK II
T1
IPK II In-Mail