Master Mailbox - NEC IntraMail 4 System Manual

Master Mailbox

Master Mailbox
Description
■ Master Mailboxes are enabled by default in software version 03.20.07 or higher. They are disabled by
default in prior versions.
Software
Note: ■ Master Mailbox programming is simplified in software version 03.20.07 or higher.
■ Assigning a Master Mailbox as a Directory Dialing Mailbox requires software version 03.20.07 or higher.
Master Mailboxes are 16 additional mailboxes that you can assign as Announcement, Call Routing, Sub-
scriber, or Directory Dialing Mailboxes. Use Master Mailboxes when setting up Group Ring Automated
Attendant Recall and UCD Hunting Group Overflow to Voice Mail. You can also use Master Mailboxes
assigned as Subscriber Mailboxes for Guest Mailboxes, which are Subscriber Mailboxes without associated
extensions. Since Master Mailboxes are a separate set of mailboxes, you don't have to worry about undefin-
ing or redefining Subscriber Mailboxes when setting up these unique features. You can also use Master Mail-
boxes for Directory Dialing.
When setting up Group Ring Automated Attendant Recall and UCD Hunting Group Overflow, the Master
Mailbox type you choose depends on how you want IntraMail to handle the overflow:
■ If you want recall/overflow to provide routing for callers, make the associated Master Mailbox a Call
Routing Mailbox.
■ If you want recall/overflow to provide an announcement to callers, make the associated Master Mail-
box an Announcement Mailbox.
■ If you want recall/overflow to collect messages like any other extension's mailbox, make the associ-
ated Master Mailbox a Subscriber Mailbox.
■
If you want recall/overflow to provide dial-by-name, make the associated Master Mailbox a Directory
Dialing Mailbox.
■ Group Ring Automated Attendant Recall to a master mailbox only occurs for Automated Attendant
Unscreened Transfers routed to the Ring Group master number. For other types of Group Ring recall,
turn to Voice Mail Overflow on page 183.
■ All Master Mailboxes are disabled by default in software versions prior to 03.20.07..
Related Features
Announcement Mailbox (page 22)
A Master Mailbox assigned as an Announcement Mailbox provides an announcement to Group Ring and
UCD Hunting Group callers when they overflow to Voice Mail.
Call Routing Mailbox (page 49)
A Master Mailbox assigned as a Call Routing Mailbox provides routing options to Group Ring and UCD
Hunting Group callers when they overflow to Voice Mail.
Directory Dialing (page 68)
You can use Master Mailboxes for Directory Dialing.
Group Mailbox (page 98)
Group Mailbox uses the Master Mailbox for the extension's Ring Group.
Guest Mailbox (page 101)
You can use a Master Mailbox assigned as a Subscriber Mailbox for a Guest Mailbox, which is a Sub-
scriber Mailbox without an associated extension.
Subscriber Mailbox (page 168)
A Master Mailbox assigned as a Subscriber Mailbox collects messages for Group Ring and UCD Hunt-
ing Group callers when they overflow to Voice Mail.
Voice Mail Overflow (page 183)
The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated
Attendant. This includes:
122 ◆ Chapter 2: Features
! Important !
IntraMail System Guide