Answer Schedule Override - NEC IntraMail 4 System Manual

Answer Schedule Override

Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an
Announcement, Call Routing, or Subscriber mailbox. You can use Answering Schedule Override to provide
holiday and bad weather closing announcements, for example. Enable override when you want callers to
hear the special announcements; disable override to have the Automated Attendant answer normally. You can
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
■ If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded
announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang
up, reroute the call, or provide additional dialing options.
■ If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and
can dial any options allowed by the associated Dial Action Table.
■
If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if
recorded) and can leave a message.
Related Features
Announcement Mailbox (page 22)
The Override Mailbox can be an Announcement Mailbox.
Call Routing Mailbox (page 49)
The Override Mailbox can be a Call Routing Mailbox.
Subscriber Mailbox (page 168)
The Override Mailbox can be a Subscriber Mailbox.
System Administrator (page 171)
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
Programming
Step 1
Step 2
Step 3
28 ◆ Chapter 2: Features
Optionally Enable Answer Schedule Override from system programming.
8007 - IntraMail Answer Tables: Answer Schedule Override on page 235.
1.1
- Enter Y (9) to enable Answer Schedule Override.
- You can also enable Answer Schedule Override from the System Administrator Mailbox.
See Operation below.
✔
By default, Answer Schedule Override is disabled (N).
Specify the Override Mailbox.
8007 - IntraMail Answer Tables: Override Mailbox on page 235.
2.1
- For the selected Answer Table, choose the mailbox to use as the Override Mailbox. The
Override Mailbox can be an:
Announcement Mailbox number (000-015)
Call Routing Mailbox number (000-015)
Master Mailbox number (600-607, 700-707)
Subscriber Mailbox number (300-427)
UND (Undefined - entered by pressing CLEAR )
✔
By default, the Override Mailbox is UND (Undefined - entered by pressing CLEAR ).
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
- See Operation below.
IntraMail System Guide