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Screened Transfer
■
Call = Call answered by the Automated Attendant.
■
Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off (see page 37 for more on this feature):
With Active
1.
Greeting Recorded
2.
With Active Greet-
1.
ing Not Recorded
2.
If Auto Attendant Do Not Disturb is on (see page 37 for more on this feature):
With Active Greet-
1.
ing Recorded or
not recorded
1
After 8006 - Screened Transfer Timeout interval.
2
Dialing 2 routes the call to the Next Call Routing Mailbox for additional dialing options. See Next Call Routing Mailbox
on page 148 for more.
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 42)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 49)
■
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
■
You cannot program a Call Routing Mailbox as a Screened Transfer (TRF) Dial Action Table destination.
Caller ID (page 56)
IntraMail provides Caller ID data for a Screened Transfer call after it is answered.
162 ◆ Chapter 2: Features
Screened Transfer (TRF) Operation
Extension Idle
Places a screened (Inter-
com) call to extension.
-If answered, transfers call.
1
If unanswered
:
-With no Next Call Routing
Mailbox, caller hears greet-
ing and can leave a message.
-With a Next Call Routing
Mailbox, caller can dial 1
2
to leave a message or 2
for
other options.
Places a screened (Inter-
com) call to extension.
-If answered, transfers call.
1
If unanswered
:
-With no Next Call Routing
Mailbox, IntraMail prompts
caller to leave a message.
-With a Next Call Routing
Mailbox, caller can dial 1
2
to leave a message or 2
for
other options.
Extension Idle
Sends call immediately to mailbox:
-Plays greeting.
-Prompts caller to start recording.
Extension Busy
1.
When busy:
-With no Next Call Routing
Mailbox, caller hears greet-
ing and can leave a mes-
sage.
-With a Next Call Routing
Mailbox, caller can dial 1
to leave a message or 2
other options.
1.
When busy:
-With no Next Call Routing
Mailbox, IntraMail
prompts caller to leave a
message.
With a Next Call Routing
1.
Mailbox, caller can dial 1
to leave a message or 2
other options.
Extension Busy
Extension in DND
1.
When in DND:
-With no Next Call Routing
Mailbox, caller hears greet-
ing and can leave a mes-
sage.
-With a Next Call Routing
Mailbox, caller can dial 1
2
for
to leave a message or 2
other options.
1.
When in DND:
-With no Next Call Routing
Mailbox, caller hears greet-
ing and can leave a mes-
sage.
-With a Next Call Routing
Mailbox, caller can dial 1
to leave a message or 2
2
for
other options.
Extension in DND
IntraMail System Guide
2
for
2
for
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