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■
Call = Call answered by the Automated Attendant.
■
Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off (see page 37 for more on this feature):
With Active Greeting
Recorded
With Active Greeting
Not Recorded
If Auto Attendant Do Not Disturb is on (see page 37 for more on this feature):
With Active Greeting
Recorded
With Active Greeting
Not Recorded
1
After 0401 - Transfer Recall interval.
2
Custom phone system programming may redirect the unanswered call (for example, to a hunt group or another extension).
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 42)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Caller ID (page 56)
IntraMail provides Caller ID data for an Unscreened Transfer as the call is ringing.
Dial Action Table (page 64)
■
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
■
You cannot program a Call Routing Mailbox as an Unscreened Transfer (UTRF) Dial Action Table
destination.
IntraMail System Guide
Unscreened Transfer (UTRF) Operation
Extension Idle
Transfers call to extension.
1.
-If answered, connects call
(just like a phone system
transfer).
1
-If unanswered
in a
default phone system,
plays greeting (so caller
2
can start recording).
1.
Transfers call to extension.
-If answered, connects call
(just like a phone system
transfer).
1
-If unanswered
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
2
to leave a message.
Extension Idle
Sends call immediately to mailbox:
1.
-Plays greeting.
-Prompts caller to start recording.
Unscreened Transfer
Extension Busy
Transfers call to extension.
1.
2.
Retrieves call.
1
3.
If unanswered
in a
default phone system,
plays greeting (so caller
2
can start recording)
1.
Transfers call to extension.
-If answered, connects call
(just like a phone system
transfer).
1
-If unanswered
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
2
to leave a message.
Extension Busy
Extension in DND
Transfers call to extension.
1.
2.
Retrieves call.
1
3.
If unanswered
in a
default phone system,
plays greeting (so caller
2
can start recording).
1.
Transfers call to extension.
-If answered, connects call
(just like a phone system
transfer).
1
-If unanswered
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
2
to leave a message.
Extension in DND
Chapter 2: Features ◆ 181
2
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