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Guest Mailbox
Description
Software
Enhanced Guest Mailbox requires software version 03.20.07 or higher.
Note:
An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest
Mailbox is a Subscriber Mailbox that does not have an extension associated with it. A Guest Mailbox can
also be a Master Mailbox assigned as a Subscriber Mailbox. A Guest Mailbox has many of the IntraMail fea-
tures of a Subscriber Mailbox. A company visitor with a Guest Mailbox could, for example:
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Go to any extension, press
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Review their messages, leave messages for associates, or record a new greeting for their mailbox.
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Use many other features available to a Subscriber Mailbox.
For a brief overview of the features available at a Guest Mailbox, review the Related Features below. Then,
go to the individual feature to find out how it operates and any programming required to make it work.
Enhanced Guest Mailbox
With Enhanced Guest Mailbox, you can set up a Guest Mailbox just by activating the Subscriber Mailbox at
any uninstalled extension. In 1808-Mailbox Type, set up the mailbox as Personal (
you do this:
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A Screened Transfer (TRF) or Unscreened Transfer (UTRF) from the Automated Attendant goes directly
to the Subscriber Mailbox, even though there is no extension installed.
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An Intercom call to the uninstalled extension goes directly to the Subscriber Mailbox.
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A transferred call to the uninstalled extension also goes directly to the Subscriber Mailbox.
Related Features
Automated Attendant (page 42)
The Automated Attendant GOTO and LOGON actions (assigned to the active Dial Action Table) can
route callers to a Guest Mailbox.
Auto Erase or Save (page 40)
After a guest listens to a message in their Guest Mailbox, IntraMail can automatically erase or save the
message.
Greeting (page 94)
A Guest Mailbox can have a recorded greeting that plays to callers leaving a message.
Listening to Messages (page 109)
Review this feature to learn which features are available to the guest while listening to messages.
Mailbox Name (page 114)
A Guest Mailbox can have a recorded name.
Make Call (page 120)
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A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox.
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A Subscriber Mailbox user cannot use Make Call to return a call left by a Guest Mailbox, since the
Guest Mailbox does not have an associated extension.
Main Menu (page 118)
The Main Menu provides assess to the features available to a Guest Mailbox.
Message Listen Mode (page 132)
Set the type of messages a guest will listen to when they dial
Message Notification (page 133)
Once activated, Message Notification dials a telephone number to let the user know they have new mes-
sages in the Guest Mailbox.
IntraMail System Guide
ICM
+ 700, then dial their mailbox number.
Guest Mailbox
) or Group (
1
L
(5) after logging into their Guest Mailbox.
Chapter 2: Features ◆ 101
2
). When
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