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Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated Atten-
dant. Voice Mail Overflow ensures that IntraMail will pick up calls that don't go through. This allows callers
to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the
following types of calls:
■
Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension's mailbox if not answered.
■
Group Ring DIL Overflow
A Direct Inward Line (DIL) that rings extensions in a Ring Group can overflow to the IntraMail Auto-
mated Attendant if unanswered.
■
Key Ring Overflow
A trunk ringing an extension's line keys can overflow to the IntraMail Automated Attendant.
■
UCD Hunting Overflow
A trunk that rings a UCD Hunting Group can overflow to the group's master mailbox. See Master Mail-
box on page 122 for more.
Group Ring Automated Attendant Recall to a master mailbox only occurs for Automated Attendant
Unscreened Transfers routed to the Ring Group master number. For this type of recall, see Master Mailbox
on page 122 for more.
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 42)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table (page 64)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Extension Hunting to Voice Mail (page 79)
A subscriber's mailbox can pick up their unanswered calls.
Master Mailbox (page 122)
Use Master Mailboxes for:
■
UCD Hunting Overflow
■
Group Ring recalll for Automated Attendant Unscreened Transfers routed to a Ring Group
Programming
Programming Group Ring DIL Overflow
Step 1
Set up a trunk as a DIL to the Ring Group master number.
1.1
IntraMail System Guide
1003 - Trunk Options: Direct Termination (Day) on page 195.
- To have the Ring Group answer the trunk during the day and at night, enter the Ring Group
master number (e.g., 600).
✔
By default, during the day trunks are terminated to Key Ring (entered by pressing
Voice Mail Overflow
! Important !
Chapter 2: Features ◆ 183
2
).
CLEAR
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