Centrex Transfer - NEC IntraMail 4 System Manual

Centrex Transfer

Description
Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex
trunk to an outside number using the features of that Centrex trunk. With Centrex Transfer, the Automated
Attendant answers an outside call and then transfers the caller back to the telco using the same trunk on
which the call initially rang. To set this up, assign a Dial Action Table action as a UTRF to a System Speed
Dial bin (e.g., #200P). The bin should contain the complete dial string (preceded by a Flash command)
required to initiate the Centrex Transfer. When the Automated Attendant answers, the caller dials the digit
and IntraMail automatically routes them to the outside number.
Centrex Transfer is only available if the telephone system connects to Centrex trunks that provide the fea-
tures required to complete the transfer. Similar to External Transfer, Centrex Transfer allows your callers to
easily reach branch offices and important off-site associates. Unlike External Transfer, Centrex Transfer
requires unique telco features.
Related Features
Dial Action Table (page 64)
Centrex Transfer uses the active Dial Action Table to route transfer an Automated Attendant caller back
to the telco using the same Centrex trunk.
External Transfer (page 84)
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone
number.
Programming
Step 1
Assign a Dial Action Table to each active Call Routing Mailbox.
1.1
Step 2
For an available key, set up a UTRF Dial Action Table option for Centrex Transfer.
2.1
Step 3
Program the System Speed Dial bin for Centrex Transfer.
3.1
IntraMail System Guide
8006 - IntraMail Routing Mailboxes: Dial Action Table on page 228.
- The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options
to callers.
✔
The default Call Routing Mailboxes (000-007) use Dial Action Table 1.
8008 - IntraMail Dial Action Tables: UTRF Action - Unscreened Transfer (2) on page 247.
- The corresponding Number option should be # followed by the System Speed Dial bin, fol-
lowed by a pause. (The pause gives the system time to dial the stored number.)
- Press to enter a Pause.
MIC
- For example, to have Centrex Transfer dial System Speed Dial bin 200, enter #200P
(entered by pressing ).
MIC
✔
This capability is not assigned by default.
1101 - System Speed Dial Numbers or #77 User Programmable Feature.
- The stored number should flash the Centrex trunk and dial the number required to initiate
the transfer
- The stored number should be in the format
plete dial string required to process a Centrex Transfer.
- Press to enter a Flash.
FLASH
- Number is the number you want the system to dial into the Centrex to initiate the
transfer.
- Refer to the DS1000/2000 Software Manual for more.
✔
There are no System Speed Dial numbers stored by default.
Centrex Transfer
(Flash + Number), and contain the com-
FXXX
Chapter 2: Features ◆ 59
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