Announcement Mailbox Options - NEC IntraMail 4 System Manual

Next Call Routing Mailbox

Announcement Mailbox Options

The following charts show how an Announcement Mailbox handles Automated Attendant calls.
■ The first chart explains what happens when the outside call is directly answered by the Announcement
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of
a Call Routing Mailbox.
■ The second chart explains what happens when the outside call is answered by a Call Routing Mailbox
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a
digit to hear an announcement of company directions.
■ See Answer Tables on page 30 for more on setting up Answer Tables.
8006-Next Call
Routing Mailbox
Undefined
0-15 (valid Call
Routing Mailbox)
Undefined
0-15 (valid Call
Routing Mailbox)
150 ◆ Chapter 2: Features
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
8006-Repeat 8006-Hang Up
Count After
0 (No repeats) Yes or No
0 (No repeats)
x (x number of Yes or No
repeats)
x (x number of
repeats)
■ If the caller doesn't dial, after the
announcement IntraMail hangs up.
■ If the caller dials a digit during the
announcement, IntraMail says "That
is an invalid entry" and hangs up.
No ■ If the caller doesn't dial, after the
announcement they route to the Next
Call Routing Mailbox.
■ If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Yes ■ If the caller doesn't dial, after the
announcement IntraMail hangs up.
■ If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
■ If caller doesn't dial, they hear the
announcement x number of times and
then IntraMail hangs up.
■ If the caller dials a digit during the
announcement, IntraMail says "That
is an invalid entry" and aborts the
announcement. The announcement
repeats (if allowed by the Repeat
Count) and then IntraMail hangs up.
No ■ If caller doesn't dial, they hear the
announcement x number of times and
then route to the Next Call Routing
Mailbox.
■ If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Yes ■ If caller doesn't dial, they hear the
announcement x number of times and
then IntraMail hangs up.
■
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Action
IntraMail System Guide