Call Monitoring - NEC SL2100 Features And Specifications Manual

SL2100
Description
Call Monitoring allows selected Multiline Terminal Users to monitor another user's conversation
without the ability to participate. A programmable audible alert tone can be sent to that station user.
Without the audible alert (silent monitor), no indication is provided to either the monitored station or the
outside party.
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether or
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not contemporaneous with transmission, may be illegal in certain
circumstances under each country law. Legal advice should be sought prior to
implementing any practice that monitors or records any telephone
conversation. Some countries may require some form of notification to all
parties to a telephone conversation, such as using a beep tone or other
notification methods or requiring the consent of all parties to the telephone
conversation, prior to monitoring or recording the telephone conversation.
Some of these laws incorporate strict penalties.
Call Monitoring with Coaching Ability
Call Monitoring with Coaching Ability allows for the transmit path to be opened to only the monitored
station, to provide the Coaching ability for the person that is performing the Call Monitoring. Pressing
Mute key toggles the Coaching ability on and off.
Conditions
• An extension set as an operator in Program 20-17-01 cannot be monitored using the ACD Call
Monitor (
*
• While using the ACD Call Monitor (
hold or transfers the call monitoring is stopped.
• The ACD Call Monitoring (
internal calls.
• If an extensions class of service has Program 20-13-06 or Program 20-09-07 enabled, the
ACD Call Monitoring (
• No alert tone is provided to callers when using the ACD Call Monitor (
• Speech path is not supported for the ACD Call Monitor (
Program 20-13-10 is enabled.
• A maximum of 32 extensions can be monitored using the ACD Call Monitor (
feature.
• Call Monitoring is allowed for internal calls.
• An extension user cannot Monitor an Intercom call if one of the Intercom callers is using Hands-free
Answerback. Both Intercom parties must lift the handset or press Speaker key.
• An extension user cannot monitor a conference, however an extension programmed for Call Monitor
can barge In to a conference.
• With PRG 20-13-10 set to 0, a call, which has been barged into, can be placed on hold by the
originator of the outside call. Both the outside caller and the extension, which is monitoring the call,
are placed on hold.
• The handset and microphone are muted during Call Monitoring.
• Live Record does not work for Call Monitor calls.
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15 Feature key).
*
15 Feature key) is supported on trunk calls and is not supported on
*
15 Feature key) does not work.
*
15 Feature key), if the monitored extension places the call on
15 Feature key) feature even when
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ISSUE 1.0

Call Monitoring

15 Feature key) feature.
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15 Feature Key)
*
Call Monitoring