NEC SL2100 Features And Specifications Manual page 925

ISSUE 1.0
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets
the outside callers directly dial system extensions, Department Calling Groups and Voice Mail.
Automated Attendant provides immediate answering and routing of outside calls without the need for
an operator or dispatcher. Automated Attendant provides:
• Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling
Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can greet
calls with, "Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To
speak with an operator, dial 9." You can set up single digit dialing for each VRS Message
programmed to answer outside calls via the Automated Attendant. This allows you to set up day/
night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a
default system, if you assign destinations to digits 3, 4 and 5, outside callers cannot dial system
extensions.)
Security of a communication system is the responsibility of the installer/maintainer and the network
providers. However NEC will, of course, be pleased to offer advice on specific queries or issues
brought to our attention.
The timer in Program 25-16-01, has been added, per single digit table, which enables the direct
dialing of destinations even if a destination or another VRS message has been assigned to a digit.
This timer, when set, defines a time that is required to expire after the first digit is dialed before the
action assigned to the digit in the single digit table is used. If additional digits arrive before the timer
expires, these and possible further digits are used as the direct dial destination.
• The timer (Program 25-16-01) works only when destination is set in Program 25-06-02. If Program
25-06-01 is used (other than 0), single digit attendant works.
• If the timer (Program 25-16-01) is set 0, this feature is deactivated. If the timer value is longer than
inter-digit timer (Program 21-01-03), the setting of Program 25-16-01 has no effect.
• Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls (Need optional hardware
(IP7WW-EXIFB-C1)) simultaneously.
• Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If
the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait
for the busy extension to become free.
• Automatic Overflow
Automatic Overflow can automatically redirect a call if it cannot go through. This can happen if all
VRS ports are busy, if the called extension does not answer, or if the caller misdials or waits too long
to dial. (This occurs if the caller is using a dial pulse telephone.) When the call overflows, it rings a
designated Ring Group or the Voice Mail system.
• Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The
greetings can be different in the day, at night or on holidays or weekends. You can also have a
special greeting if the caller misdials. You record the greetings just the way you want. For example,
"Dial the 3-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer
Service." When assigning and recording Automated Attendant greetings, you can choose among
the 100 VRS messages.
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call first (either
a normal trunk or one designated for a department group) to let the outside caller hear a recorded
message when the call is not answered in a programmed time. With this feature, the call keeps ringing
at the same destination until it is answered or until other programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the messages
is programmable. These messages are repeated and, between these messages, either ring back tone
or Music on Hold can be played.
Features and Specifications Manual
SL2100
V
1-911