NEC SL2100 Features And Specifications Manual page 87

ISSUE 1.0
Program Program Name
No.
41-20-02 ACD Queue Display Settings - Queue Status Dis-
play Time
41-20-03 ACD Queue Display Settings - Queue Status Dis-
play Interval
41-20-04 ACD Queue Display Settings - ACD Call Waiting
Alarm
41-20-05 ACD Queue Display Settings - ACD Call Waiting
Alarm Hold Time
47-03-02 InMail Group Mailbox Options - Mailbox Number
47-03-03 InMail Group Mailbox Options - Mailbox Type
47-03-03 InMail Group Mailbox Options - Routing Mailbox
Number
47-07-02 InMail Routing Mailbox Options - Routing Mail-
box Type
47-09-03 Announcement Mailbox Options - Hang Up After
92-04-01 Extension Data Swap - 1st Extension Number
92-06-01 Fill Command - Source Number
92-07-01 Delete Command - Destination Number (From)
Operation
Using the Headset with Automatic Answer for ACD Agents:
1. With the multiline terminal in an idle state, press Help key.
2. Press the HEADSET key (Program 15-07-01 or SC 751: 05) twice.
• The Headset key blinks when Automatic Headset is activated.
• To cancel Automatic Headset, repeat these steps.
Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer key.
2. Dial the ACD Pilot number.
Features and Specifications Manual
Input Data
0 ~ 64800 (seconds)
0 ~ 64800 (seconds)
0 = Disable (Off)
1 = Enable (On)
0 ~ 64800 (seconds)
Up to eight digits
No Setting (entered by pressing
Hold)
0 = None
1 = Subscriber
2 = Routing
01 ~ 32
0 = None
1 = Call Routing
2 = Announcement
3 = Directory
4 = Distribution
0 = None
1 = Goodbye
2 = Silent
Up to eight digits.
Each extension port = 001 ~
128(Program 11-02)
Each virtual extension port = 01
~ 50 (Program 11-04)
Each extension group = 1 ~ 50
(Program 11-07)
Each ACD Group = 1 ~ 8
Each extension port = 001 ~ 128
(Program 11-02)
Each virtual extension port = 01
~ 50 (Program 11-04)
Each extension group = 1 ~ 50
(Program 11-07)
Each ACD Group = 1 ~ 8
SL2100
Default
5 (seconds)
60 (seconds)
0
0
No Setting
1
1
Mailboxes 01 ~ 08 = 1
(Call Routing)
Mailboxes 09 ~ 32 = 2
(Announcement)
0
Refer to Programming
Manual.
Refer to Programming
Manual.
Refer to Programming
Manual.
1-73
A