Acd Hunt Timer - NEC Xen IPK Programming Manual

December 2004

ACD Hunt Timer

General Description
Use this Memory Block to assign the time value for hunting among the Automatic Call
Distribution/Uniform Call Distribution (ACD/UCD) agents that do not answer an ACD/UCD call.
Display
Data
No.
4 0 : A C D
T I M E
Settings
LK 1 LK 2
10 sec. 20 sec.
LK 5 LK 6
120 sec. 240 sec.
Programming Procedures
1 Go off-line.
2 Press LK1 + LK8 +
DK
Use the Line keys to assign the new value.
3
N
4 Press to write the data.
P
Press to go back on-line.
5
Related Programming
M.B. Number
1-8-25 ACD/UCD Group Agent Assignment
1-12-00 ACD/UCD Group Pilot Number Assignment
1-12-01 ACD/UCD Group Overflow Destination Assignment
1-12-02 ACD/UCD Overflow Timer Selection
DRAFT 3
252 – Chapter 1
Setting
Data
Title
T I M E R 1 0 s
D I S P L A Y
LK 3 LK 4
30 sec. 60 sec.
The shaded area indicates
the default setting.
LK 7 LK 8
No Limit
to access the Memory Block.
Memory Block Name
NEC Business Solutions Ltd
1-8-40
System Mode
1
Submode
8
Data No.
40
PC Programming
+ AA
Default Values
10 seconds
ACD Hunt Timer, 1-8-40