Ipk Ii - Pc Attendant - NEC Electra Elite IPK II System User Manual

Electra Elite IPK II
Enhancements
Version 1500 supports updated 3rd party TAPI drivers to provide screen pops for incoming calls to
Virtual Extensions.
Version 1600 supports:
Phone Display Messages (from PC Attendant to phone). Version 1600 system software and
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version 2.0 TAPI drivers are required.
Speed Dial buttons (Programmable Speed Dial buttons on PC Attendant).
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Description
The PC Attendant Console is a software product that provides access to the most common functions
required by an operator or receptionist. By using this application in conjunction with an IPK II S, M, L, or
XL system, the attendant can easily manage their call handling tasks without having to switch their
attention between the telephone and the PC. A company directory, recording ability, and PC-to-PC
messaging, provide additional features to further enhance the operation. (The attendant telephone
requires a CTU Adapter installed with connection directly to the end-user PC for the Call Recording and
Personal Greeting voice functions).
The PC Attendant application uses a CTI (Computer Telephony Integration) service that is provided with
the product to integrate with the IPK II telephone systems. Through the CTI service, an ethernet
connection over the company LAN, and an IPK II multiline terminal for audio, the PC Attendant
application can monitor all extensions on the phone system and control the actions of the attendant
phone, including placing calls.
The CTI service on the PC communicates with the IPK II system through the CTI port on the telephone
system. An administration utility (Telephony Administrator) is provided which allows the system
administrator to configure the global settings for the console application.
The PC Attendant application can be installed also on multiple PCs for installations that need to support
more than one attendant position (each attendant PC requires a licensed version of the PC Attendant
installed). Up to eight PC Attendant positions can be installed.
The PC Attendant application also includes a supporting application, call Quick Message. By installing
the Quick Message client on individual PCs, the attendant can quickly send short messages to other
employees, who can respond with a single keystroke.
IPK II – PC Attendant
IPK II – PC Attendant
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