Elite Callanalyst - NEC Electra Elite IPK II System User Manual

Electra Elite IPK II
Description
Elite CallAnalyst is an easy to use, graphically oriented software package that allows you to monitor and
analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are
tracked accurately along with the date and time of the call. When the incoming telephone call must be
tracked with name and/or telephone numbers, Elite CallAnalyst requires Caller ID service from the local
telephone company.
Elite CallAnalyst increases productivity, facilitates billing, and helps detect toll fraud and telephone
abuse. It also has powerful tabular (text) and graphic report generating ability. Reports include
extension/line summaries, date, time, and department summaries, longest/most expensive calls, and
most frequently called numbers. These reports can be used to analyze your telephone as a critical
business communication tool, improve its business effectiveness, and reduce your telephone costs. A
report can be generated showing calling patterns by volume or duration on a color-coded United States
map. This can help a Customer Support, Sales Order, or Telemarketing business become more
focused, more productive, and more cost effective.
Elite CallAnalyst keeps track of:
The date and time calls were made or received
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The duration of each call
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Which extension made or received the call
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The CID/ANI, DNIS of the caller
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The trunk or line numbers which handled the call
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Account codes and authorization codes used for the call
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CCIS calls are now logged with extension number and trunks used for CCIS. These trunks can be
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placed in a different line group to track usage across a CCIS link using the Traffic Analysis add-on
feature.
Highlights of Elite CallAnalyst and Elite CallAnalyst Lite:
Network based.
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Fraud Alert. This module can generate alarms by e-mail, pager screen, screen pop-up, wav file etc.
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when it detects user defined patterns in the call records.
Automatic report and data archival scheduling, to include automatic e-mailing of reports to
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predetermined destinations.
Real-time inbound/outbound call monitoring.
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Elite CallAnalyst

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