NEC Electra Elite IPK II System User Manual page 102

Document Revision 4C
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.

- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
4. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD Log In/Log Out key lights.

Single Line Telephone
 Follow Steps 1~3 to log in with additional AICs (up to three) anytime.
1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.

3. Dial the first Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone when immediately logging in with additional AICs.

4. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone.

5. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone.

Queue Status Display
When Logged Into ACD Group
1. With an idle multiline terminal, press the Queue Status Display Programmable Function Key
(Code: 19).

The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.

When the Queue Status Display key is pressed, the queue status of the extension group is displayed. When the

extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in PRG

41-18-02 is displayed.
2. Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD
Groups.
3. Press the CLEAR key to return the telephone to idle.
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Electra Elite IPK II
10).

Automatic Call Distribution (ACD)