NEC Electra Elite IPK II System User Manual page 97

Electra Elite IPK II
ACD Group as Overflow Destination
The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring
Group or to voice mail using Program 41-09-01. When Program 41-08-02: ACD Overflow Destination
has the ACD Overflow Destination set to 65, the system overflows the call to the ACD Group
programmed in Program 41-09-01. (The system does not allow you to program an ACD group with that
ACD group as the overflow.) If, while the call is ringing, the extension where the call was transferred
becomes available, both the extension and the overflow ACD group ring.
Conditions
System:
In-Mail can be used to play ACD Delay Announcements (Version 2.00 or higher

required.)
If all agents are logged out of an ACD Queue, a transferred call to the ACD Pilot number

recalls immediately back to the transferring party.
If all agents are logged out of an ACD Queue trunk call directly, ringing the Queue is placed

in queue.
If defined in Program 22-11-03, DID calls in queue display the trunk name with the Queue

Status feature.
When PRG 12-07-01 is customized, an agent's display does not indicate the WAIT ACD

LOGIN status, however an agent may still log in.
Conversation Recording is programmed system-wide – it is not ACD feature-specific.

Refer to the Electra Elite IPK II ACD Manual for additional information.

Up to 16 channels (speech paths) are available when using the DSP with VRS installed on

the CPUII for messages.
When the PGD(2) is providing the 1st Delay Announcements, it continues to play until the

call is answered, abandoned, or the timer in 41-10-04 expires and starts to play the 2nd
Delay Announcement. The 2nd Delay Announcement continues to play until the call is
answered, abandoned, or the timer in 41-10-05 expires and drops the call. This message
does not start from the beginning because it is on a constant loop (V1.10 or higher is
required.)
The Dial Out of Queue feature is not supported during In-Mail Delay Announcements.

Wireless – DECT is not supported with ACD.

When all In-Mail talk paths (ports) are simultaneously being accessed by In-Mail Mailbox

subscribers or Voice Mail Delay Announcements, or combination of the two, the next
incoming call to the In-Mail Rings No Answer until an available talk path becomes idle (First
Come – First Serve).
Automatic Call Distribution (ACD)
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