Troubleshooting; Remote Administration And Maintenance; Problem Solving; System Down - NEC Electra Elite IPK II System Hardware Manual

Document Revision 3
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ECTION ROUBLESHOOTING
4.1
4.2
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Remote Administration and Maintenance

PCPro can remotely access the Electra Elite IPK II system for maintenance
and diagnostics. The remote PC and the system are connected using a
modem on the CPUII( )-U( ) ETU or using IP.

Problem Solving

To find the cause, consider all problem symptoms carefully. As each aspect
of the problem is considered, the technician is guided to a probable solution.
The problem must be defined as accurately as possible, so that the most
efficient steps to the solution can be taken. Flowcharts in the next section
help define the problem.
4.2.1

System Down

This term describes one of the following situations:
No access to internal dial tone on any Multiline Terminal or
Single Line Telephone is installed.
No LED indication, display indication, or Multiline Terminal is
installed.
No system tones are generated.
4.2.2

Partial Operation

This term refers to any situation that cannot be completely described
under the System Down conditions.
4.2.3

Reset

At times, the station and/or the ETU must be reset. The following
resets are used in the system:
Terminal Reset – Unplug the station line cord from the station
and then plug it back into the station.
ETU Reset – Press the RESET switch.
Electra Elite IPK II
System Maintenance