UNIVERGE SV8100
Level:
SA
Description
Use
ACD Group.
Input Data
Item
No.
01
Feature Cross Reference
Programming Manual
Program 41-23: ACD Skill Table Setup
Skill Table No..
ACD Group No.
Item
Skill Level
Input the Skill Level for each Queue for
each Skill Table number.
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-23: ACD Skill Table Setup
to assign the Skill level per table for each
Input Data
1~7
(Level 1 is the highest level)
Issue 10.1
01~512
1 ~ 64
Default
1
2 - 513