Issue 10.1
Level:
SA
Description
Use
For each Work Schedule (1~4), designate the start and stop times for each of the
eight Work Periods. After you set up the schedules, assign them to days of the week
in Program 41-07. (This is the same program used by the ACD Agent Work
Schedules.)
Input Data
ACD Work Schedule Time Pattern Number
Item
No.
Feature Cross Reference
2 - 488
Program 41-06: Trunk Work Schedules
Work Period Mode Number
Item
01
Trunk Work Schedules
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-06: Trunk Work Schedules
to set up the Work Schedules for trunks.
Start Time
End Time
0000~2359
0000~2359
UNIVERGE SV8100
1~4
1~8
Default
(Start) 0000
(End) 0000
Program 41 : ACD Setup