Acd Caller Id Base Routing Setup - NEC Univerge SV8100 Programming Manual

Issue 10.1
Level:
SA
Description
Use
availability of setting that the ACD Agent can mark the originator caller ID, system
base.
Input Data
Feature Cross Reference

2 - 514

41-24 : ACD Caller ID Base Routing Setup

Program 41-24 : ACD Caller ID Base Routing Setup
ACD Group No.
Item
No.
01
Caller ID Marking Setup
Enable/Disable the availability of setting that the ACD
Agent can mark the originator caller ID, system base.
02
ACD Agent Info for Caller ID
Set whether the Agent ID or extension number of the
ACD Agent is used to mark with the CID in the buffer.
03
Caller ID Buffer Clear Timer
Set time interval for clearing stored Caller ID record in
buffer.
04
Caller ID Buffer Store Size
Set the Caller ID Buffer Size. When the number of
CID records is over the limit, CID buffer threshold
alarm (71) can be reported.
Conditions
Needs V8.0 or higher

Automatic Call Distribution (ACD)
Program 41 : ACD Setup
Item
UNIVERGE SV8100
to assign Enable/Disable the
01~64
Input Data Default
0: Disable
1: Enable
0: Agent Extension
Number
1: ACD Agent ID
1~168 (hours)
1000~10000 10000
Program 41 : ACD Setup
0
0
24