Issue 10.1
Level:
SA
Description
Use Program 41-09: ACD Overflow Table Setting to define the ACD group to which
a call is transferred when overflow occurs.
Input Data
Item
Feature Cross Reference
2 - 492
ACD Group No.
Priority Order Number
Item
No.
01
Transfer ACD Group Number with
Overflow
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-09: ACD Overflow Table Setting
0~65 (0 = No Setting)
65 = In-Skin Voice Mail Integration
UNIVERGE SV8100
01~64
1~7
Inpu Data
Program 41 : ACD Setup
Default
0