NEC UNIVERGE UM8000 User Manual page 103

Planning an Interview
Think about the information that is to be collected from the caller. Write the questions before creating an interview box.
Determine the maximum length, in seconds, of the response for each question. Decide how callers are routed to the
interview box:
• Callers can be routed using a transaction box after-greeting action.
• One-key dialing from a transaction box to the interview box.
• Dialing the system ID for the interview box during the opening greeting. If this method is used, make sure that the
interview box system ID can be dialed using a touchtone keypad.
Interview Box Messages
Only the owner of an interview box can access interview box messages. Use a public interview box, or group
messaging, to enable other users to access to messages in the interview box. When group messaging has been
configured messages to an interview box are automatically sent to all members in the specified group.
The public interview box is an interview box with messages available to all subscribers with public message access.
Make sure that at least one subscriber has access to these messages.
Related Topics
Transaction Box Configuration Steps
Adding an Interview Box
Recording Interview Box Questions
Configuring How Messages are Taken for an Interview Box
Interview Boxes Overview 103