NEC UNIVERGE UM8000 User Manual page 320

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Call Transfer Initiation Problems

One or both of the following situations might indicate a problem with transfer initiation settings:

The caller hears touchtones and is not transferred after hearing the prompt, "Please wait while I try that extension."

The caller is disconnected after hearing the prompt, "Please wait while I try that extension."

Check hookswitch flash timing

Some phone systems require a longer hookflash than other systems. Confirm that the duration of the hookswitch flash

is configured correctly. See

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