NEC UNIVERGE UM8000 User Manual page 137

Configuring Default Call Transfer Settings
All transfer types put calls on hold and then dials the requested extension. The most common call transfer type is
release. The await answer
Call screening causes the system to screen calls before transferring the call to the subscriber; the messaging system
plays the configured screening information before the subscriber accepts the call.
The messaging system can be configured to allow multiple callers to hold for a busy extension.
To configure call transfer settings
In the Navigation Pane, click Subscribers > Subscriber Template > Call Transfer.
1.
For detailed field information, see the
Select Enable call transfer.
2.
Select or clear Check for dialtone before transferring.
a.
Select Transfer to subscriber's extension to turn on call transfer to the subscriber's extension.
b.
To transfer the call to an alternate extension or system ID select Transfer to, then type the extension number
c.
of system ID.
Select either Await Answer, Release, or Wait for ringback from the Transfer type list.
3.
NOTE
I C
F ALL SCREENING OR
If the transfer type Await Answer or Wait for ringback is selected, specify how many times the extension rings
4.
before the call is transferred from the Wait for... rings list. A minimum of three rings is required for these two call
transfer types.
Select Allow holding to enable call holding.
5.
Select Use VOX holding to let callers speak to hold rather than pressing a digit.
6.
Select one of the following options:
7.
• To to enable Call transfer and prevent a subscriber from controlling screening settings select Use Transfer, or
• Select Use Screening to enable Call screening and allow a subscriber use a phone to change screening
settings.
To configure Use Transfer or Use screening, select one or more of the following settings:
8.
• Gather phone number. Ask callers to provide a phone number before transferring the call.
• Gather account number. Ask callers to provide their account number before transferring the call.
• Announce transfer. Generates a beep before connecting the caller. With most phone systems, this setting lets
the subscribers know exactly when the call is connected or that the call is from an external caller.
• Confirm before transfer. Before the system transfers the call, the subscriber can take the call or reject it. If
the subscriber does not take the call, the system plays the appropriate greeting and takes the action specified
in the After Greeting group on the Greetings page.
• Introduce caller. The subscriber hears "Call for <subscriber name>" before being connected to the caller.
Use this setting when more than one subscriber uses the same phone.
• Record caller's name. Ask callers to record their name. Before the call is transferred, the subscriber hears
"Call from <caller's name>." If the subscriber rejects the call or is not available, the recorded name is not
saved.
• Record and save caller's name. Ask callers to record their name. Before the call is transferred, the
subscriber hears "Call from <caller's name>." If the subscriber rejects the call or is not available and the caller
leaves a message, the caller's recorded name plays at the beginning of the message. If the caller does not
record a message, the subscriber receives the caller's recorded name alone as the message.
Click Save.
9.
Subscriber Template Overview
transfer type is required to configuring call screening and call holding settings.
Subscriber Template > Subscriber Template > Call Transfer
C ,
ALL HOLDING ARE USED
Await Answer
TRANSFER TYPE MUST BE SELECTED
table.
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