NEC UNIVERGE UM8000 User Manual page 75

Recording Greetings and Configuring Actions After Greetings
The opening greeting is the first thing a caller hears when calling a messaging system. This greeting can be changed by
recording a new greeting.
The greeting buttons on the Greetings page display the duration in minutes and seconds for each greeting. A greeting
has not been recorded if 00:00 appears on the button. When a greeting has not been recorded the system goes directly
to the action specified in the After night greeting or After day greeting.
If a caller does not press a touchtone key during the opening greeting the actions defined in the After night greeting
and After day greeting are used.
To record and configure a greeting
In the Navigation Pane, click Call Management > Opening Boxes > Greetings.
1.
The Greetings page appears. For detailed field information, see the
table.
Click Search to find and select an opening box.
2.
See To record or rerecord a voice name or greeting on the Administration
To indicate what greeting is used when the system answers calls, select one of the following:
3.
• Day/Night greeting. Activates the standard day/night greeting.
• Alternate greeting. Activates the alternate greeting. When the alternate greeting is active, it is used in both
day and night modes.
Click the day button
4.
Click the night button to record a night greeting.
5.
Click the Alternate greeting button to record an alternate greeting.
6.
Select one of the following actions for the After day greeting. This action occurs after the greeting is played
7.
during the day schedule.
• Route to operator. Routes the caller to the system operator box.
• Route to. Routes the caller to another
Route to field.
• Hang up. Disconnects the call without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Returns the caller to the opening greeting box.
Select an action for the After night greeting.
8.
Click Save.
9.
Related Topics
Creating Opening Boxes
Editing Opening Box Profiles
Routing Callers with One-Key Dialing
Opening Box Overview
Opening Box Overview
to record a day greeting.
system ID. If you select this setting, type a valid system ID in the
Call Management > Opening Box - Greetings
Console.
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