NEC UNIVERGE UM8000 User Manual page 386

Call Management > Transaction Boxes - Call Transfer
Field
-
Day transfer to
-
Night transfer to
Transfer type
Wait for... rings
Allow holding
Use VOX holding
Page Field Descriptions
Description
Turns on call transfer during day mode. In the field to the
right, type the extension to which the messaging system
transfers calls. Clear this check box to turn off call transfer.
Turns on call transfer during night mode. In the field to the
right, type the extension to which the messaging system
transfers calls. Clear this check box to turn off call transfer.
Sets how the messaging system and the phone system
interact during call transfer. If call transfer is enabled, then
you must select a call transfer type defined below. All call
transfer types put the call on hold and then dial the
extension. The most common is the Release transfer type.
The Await Answer transfer type is required for configuring
call screening and call holding options.
• Await Answer. The system transfers the call to the
extension if the call is answered within the number of
rings specified in the Number of rings field. If the
subscriber extension is busy or goes unanswered, the
system plays the greeting and then takes the
-
after greeting action. This transfer type is required for
configuring call screening and call holding.
• Wait for ringback. The system transfers the call to the
extension if a call is answered within the number of rings
specified in the Number of rings field. If the call is not
answered within the specified number of rings, the call is
released to the phone system.
• For unanswered calls, the caller cannot leave a message
unless the phone system transfers the call using call
forward to personal greeting.
• For busy calls, the system plays the greeting, then
-
takes the after greeting action.
• When this transfer type is selected, some transfer
options are unavailable. This call transfer type is not
supported with phone systems that use DTMF call
progress.
• Release. The system releases the call after dialing the
extension or phone number. If the subscriber's phone is
busy or goes unanswered, the caller can leave a message
if the phone system is configured to transfer the call by
using call forward to personal greeting. When this transfer
type is selected, the transfer, screening and holding
options are not available.
When the Wait for ringback or Await answer call transfer type
is selected, sets the number of times the extension rings
before the call is released or recalled.
Call holding is available when the line is busy. This setting
applies only if the call transfer type is set to Await Answer
or Wait for ringback. If this option is selected, then callers
can hold or leave a message.
Callers speak to hold instead of pressing a key on the phone
keypad.
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