NEC UNIVERGE UM8000 User Manual page 263

Handling Unanswered Wake
The messaging system provides an added feature when repeated wake up call attempts are unanswered by a guest.
The messaging system can alert hotel staff that a guest might need assistance.
To provide staff notifications of unanswered wake
Dedicate a pager to unanswered wake-up call notifications.
1.
Create and configure a subscriber message box for wake-up call notifications.
2.
Configure the message box to notify the dedicated pager number.
3.
See To add a single
In the Navigation Pane, click System > Configuration > Hospitality Settings.
4.
For more information about fields on this page, see
Type the message box ID, dedicated to unanswered wake-up call notifications, in the On unanswered notify ID
5.
field in the Wake-up area.
The system automatically sends urgent unanswered wake-up call messages notifications to this box.
Assign the dedicated pager to a hotel staff member on each shift. Instruct these staff members to promptly
6.
investigate any unanswered wake-up call notification messages.
Related Topics
Configuring Basic Hospitality Settings
Creating Hospitality Reports
Hospitality Site Configuration
Hospitality Site Configuration
up Calls
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subscriber.
up call attempts
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System > Configuration > Hospitality Settings.
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